Does the hotel have a parking lot?
Yes, the hotel offers a large parking area for Guests.
Is the parking paid?
Yes, parking for hotel Guests is subject to an additional fee in accordance with the hotel’s current price list.
Does the hotel offer airport or train station transfers?
The hotel does not provide a regular transfer service; however, the reception desk will be happy to assist with arranging external transportation.
What time is the check-in?
The check-in is from 3:00 PM.
What time is the check-out?
The check-out is till 12:00 PM on the day of departure.
Is early check-in possible?
Early check-in is possible subject to room availability and requires prior contact with the reception desk- ph. +48 33 851 69 00.
Is early check-in subject to an additional fee?
Yes, this service may be subject to an additional charge.
Is late check-out possible?
Yes, late check-out is possible subject to room availability.
Is late check-out paid?
Yes, this service may be subject to an additional charge.
Does the hotel offer facilities for people with disabilities?
Yes, the hotel provides facilities for Guests with disabilities.
Is the hotel child-friendly?
Yes, the hotel is family-friendly and suitable for Guests with children.
Can children stay in the same room as their parents?
Yes, the hotel offers family rooms and extra beds for children.
Are baby cots available?
Yes, the hotel provides travel cots for infants (upon request).
Are baby cots subject to an additional fee?
No, baby cots are free of charge; however, prior reservation is required. Please contact the reception desk before arrival- ph. +48 33 851 69 00.
Does the hotel offer additional amenities for children?
Yes, younger Guests can enjoy a play corner, playground, board games, and a children’s menu in the restaurant.
Does the hotel accept pets?
Yes, the hotel accepts pets.
Is there an additional fee for staying with a pet?
Yes, an additional fee applies in accordance with the hotel’s current price list.
Are there any weight restrictions for pets?
Details regarding the size of the dog are determined individually — please contact the reception desk before arrival- ph. +48 33 851 69 00.
What are the terms for using Wi‑Fi?
Free Wi‑Fi is available throughout the entire property.
Does the hotel have a restaurant?
Yes, the hotel features the “Kuchnia Bez Granic” restaurant.
What are the breakfast hours on weekdays?
From 6:30 AM to 10:00 AM (Monday–Friday).
What are the breakfast hours on weekends?
From 7:00 AM to 11:00 AM (Saturday–Sunday).
Does the hotel have a garden?
Yes, the hotel offers a large garden with greenery and space for relaxation.
Does the hotel have a terrace?
Yes, the restaurant has a terrace with access to the garden, available seasonally.
Does the hotel have conference rooms?
Yes, the hotel offers 3 air-conditioned conference and banquet rooms.
Where are the conference rooms located?
The conference rooms are located on the hotel premises in a designated event area.
How many people can the conference rooms accommodate?
The largest room can accommodate up to 140 participants.
Does the hotel organize conferences and trainings?
Yes, the hotel specializes in organizing conferences, trainings, and business meetings.
Please contact the Sales Department at +48 502 198 129 or +48 33 851 69 00, or via email at H3420@accor.com.
Does the hotel organize weddings and special events?
Yes, the hotel organizes weddings, baptisms, banquets, anniversaries, and other special events.
Please contact the Sales Department at +48 502 198 129 or +48 33 851 69 00, or via email at H3420@accor.com.
Does the hotel have a souvenir shop?
Yes, the hotel operates a souvenir shop.
What types of rooms does the hotel offer?
The hotel offers standard rooms, superior rooms, suites, and family rooms.
What amenities are available in the rooms?
Each room is equipped with a private bathroom, a hair dryer, a set of toiletries, a TV, a desk, and tea and coffee making facilities, as well as fast, free Wi Fi Internet access. Drinking water dispensers available on each floor.
Are there safes for valuables in the rooms?
Valuable items can be stored in safes at the reception desk.
Does the hotel have a restaurant?
Yes, the hotel features the “Kuchnia Bez Granic” restaurant.
What are the restaurant opening hours?
“Kuchnia Bez Granic” restaurant is open from 4:00 PM to 10:00 PM.
Does Hotel Mercure Cieszyn offer vegetarian and vegan dishes?
Yes, the hotel menu includes vegetarian and vegan options.
Does the restaurant offer special diet meals?
Yes, the restaurant prepares meals tailored to various dietary requirements upon prior request.
Can the restaurant be reserved for a business breakfast or corporate banquet?
Yes, the restaurant can be rented for business breakfasts, banquets, and other events.
Please contact the Sales Department at +48 502 198 129 or +48 33 851 69 00, or via email at H3420@accor.com.
Does the restaurant offer a children’s menu?
Yes, the restaurant offers a menu tailored to children’s needs.
Does the hotel have high chairs for small children?
Yes, high chairs for children are available in the hotel restaurant.
How can I reserve a table?
Table reservations can be made by phone at +48 33 851 69 00.
Can special events be organized at Hotel Mercure Cieszyn?
Yes, Hotel Mercure Cieszyn organizes special events such as birthdays, baptisms, anniversaries, and other family and social gatherings.
Does the hotel organize birthday parties for children?
Yes, the hotel organizes children’s birthday parties, prepared in a friendly and safe atmosphere with young Guests in mind. Please contact the Sales Department at +48 502 198 129 or +48 33 851 69 00, or via email at H3420@accor.com.
Can children’s parties be organized in the garden?
Yes, children’s parties can be organized outdoors in the hotel garden during the season and subject to favorable weather conditions.
Does the hotel offer recreational space for children?
Yes, Hotel Mercure Cieszyn features a playground and a large green area ideal for games, animations, and outdoor activities.
Does the hotel have rooms for special events?
Yes, the hotel offers restaurant and banquet rooms suitable for both intimate and larger events.
How many people can attend a special event?
The number of participants depends on the selected room and the event format. Each event is planned individually according to Guests’ needs.
Does the hotel offer event menus?
Yes, the hotel provides special event menus tailored to the nature of the celebration and organizers’ expectations.
Is a children’s menu available?
Yes, the hotel prepares menus for children, taking into account their preferences and nutritional needs.
Are gluten-free dishes available?
Yes, the hotel also offers gluten-free dishes and other options tailored to special dietary needs.
Does the hotel accommodate special dietary requirements (allergies, diets)?
Yes, the hotel accommodates special dietary requirements such as food allergies, lactose-free diets, and other individual needs.
Should special diets be requested in advance?
Yes, we recommend notifying us of special dietary requirements in advance so the kitchen can prepare accordingly.
Does the hotel provide support in organizing events?
Yes, the Hotel Mercure Cieszyn team offers full organizational support, consulting, and assistance in event preparation.
Can a wedding be organized at the hotel?
Yes, the hotel offers the possibility of organizing wedding receptions and accompanying celebrations tailored to the individual needs of the Bride and Groom.
How many Guests can attend a wedding at the hotel?
The number of wedding Guests depends on the selected room and the nature of the reception. Each wedding is prepared individually, and details are agreed directly with the hotel team.
Does the hotel offer wedding menus?
Yes, the hotel offers wedding menus that can be tailor to the Bride and Groom’s expectations, the nature of the celebration, and the budget.
Is it possible to customize the menu individually?
Yes, wedding menus can be modified and personalized — both in terms of dishes and service style.
Is it possible to organize a wedding ceremony in the garden?
Yes, the hotel offers the possibility of organizing a wedding ceremony in the garden. Organizational and formal details are arranged with the hotel team. Please contact the Sales Department at +48 502 198 129 or +48 33 851 69 00, or via email at H3420@accor.com.
Does the hotel assist with wedding organization?
Yes, the hotel team supports the Bride and Groom at every stage of the organization, offering advice and assistance in preparing the celebration. Please contact the Sales Department at +48 502 198 129 or +48 33 851 69 00, or via email at H3420@accor.com.
How can I rent a conference room?
Please contact the Sales Department at +48 502 198 129 or +48 33 851 69 00, or via email at H3420@accor.com.
What conference room setups are available?
Rooms can be arranged in theater, classroom, U-shape, horseshoe, and other configurations tailored to the meeting’s needs.
Do conference rooms offer audiovisual equipment?
Yes, projectors, screens, and high-speed Internet are available. Additional equipment such as microphones, pointers, or laptops can also be rented.
Are conference rooms accessible for people with disabilities?
Yes, the rooms are adapted and located on the ground floor. The hotel also offers accessible restrooms, ramps, and designated parking spaces.
Does the hotel offer catering for events?
Yes, coffee breaks, buffets, lunches, and dinners are available and tailored to the nature of the event. Vegan options and special diets are also possible upon prior request.
Please contact the Sales Department at +48 502 198 129 or +48 33 851 69 00, or via email at H3420@accor.com.
